Content
iTero applicationsFrequently Asked Questions
Frequently Asked Questions
- 'Incorrect login details. Please try again.' error message
- How to add your doctor license number
- How to sync the iTero scanner
- How to allow iTero Support Team to connect with your scanner
- How to find the serial number of the scanner
- How to add a new doctor account under scanner
- How to add a new partner lab account under scanner
- How to schedule a check-up for the scanner
- How to perform doctor pairing
- How to order sleeves online
- Case status is 'Failed to Send'
- How to check Order ID via 'Orders'
- How to check Order ID via 'Patients'
- How to change the procedure type of a scanned case
- Changing the date/time of scan data
- Exporting scan data from the scanner’s USB port
- Returned scan data from lab is not visible in scanner
- Scan data under incorrect patient
- How to delete patient information
- How to delete scan data
- How to transfer scan data between two doctor accounts
- Scanner is slow / has stitching issues
- How to change the wand
- How to change the wand cable – iTero Lumina™
- How to change the wand cable – iTero Element™ 5D and iTero Element™ 5D Plus
- How to change the wand cable – iTero Element™ 2 and iTero Element™ Flex
- How to clean the lens of the iTero scanner wand
- The wand button is not working
- How to calibrate my wand or scanner
- How to reset my password in MyiTero.com™ (MIDC)
- How to export a file
- Unable to export a file in MyiTero.com™ (MIDC) - Google Chrome
- Unable to export a file in MyiTero.com™ (MIDC) - Microsoft Edge
- Unable to export a file in MyiTero.com™ (MIDC) - Safari
- Unable to find scan data on MyiTero.com™ (MIDC)
- How to run Invisalign® Outcome Simulator on MyiTero.com™ (MIDC)
- How to change a patient’s name
- Unable to locate scan data in Invisalign Doctor Site (IDS)
- Unable to view data from patients who have had PVS impressions done before on MyiTero.com™ (MIDC)