1. Clear the cache from your internet browser.

(a) Click the triple-dot icon at the top right corner of the web page.

(b) Go to 'Settings'.

(c) Select 'Privacy and security' from the list of options at the left side of the Settings page.

(d) Click 'Clear browsing data'.

(e) Select Time range as 'All time' and click 'Clear data'.

2. If the issue persists, try with another internet browser (e.g. Google Chrome, Microsoft Edge, Firefox, etc.).

3. If the steps above cannot resolve the issue, please contact iTero Support Team for further assistance.